Owner FAQs

We’ve done this before. Here at SureWay Property Management, we have combined experience that covers more than 40 years of property management and real estate as well as 3,000+ properties. We’ve built our business on the core values of transparency, communication, and reliability, and our mission is to provide New Jersey and the Greater Philadelphia region with concierge-styled property management services.

This can be broken into 2 parts: 1) Marketing your vacant property and 2) Managing your occupied property.

If your property is vacant, we will work for you to identify a qualified tenant. We will take pictures, advertise your home on multiple websites, coordinate showings, complete a thorough tenant background check, credit check, application review, create a custom lease, extensive photo inspection prior to the new tenant moving in and set the tenant up with an online tenant portal so they can pay the rent online (this helps us get the rent to you faster).

Once the tenant is living at the property, we handle everything for you. That means responding to all tenant texts, calls and emails. If there is an HOA, we will handle any questions from them as well. Any repairs that come up, we will handle for you too. If you want us to pay HOA dues or taxes or even utilites, we can handle that for you. We will keep careful accounting records of every dollar collected or spent, provide you with a monthly statement and even a year-end summary. We will deliver a worry-free experience for you.

Yes, part of our process is to screen tenant credit history, income verification, conduct background checks and request landlord references.

No, in fact we specialize in relocation, military, different time zones, as well as other factors that keep you from managing your property yourself. We’re also happy to manage if you’re local, too.

Yes, SureWay is committed to a service that provides transparency, communication and reliability. Our agreement is simple and you can cancel our service no questions asked with a 30-day notice

SureWay handles both administrative and financial details of renting out your property. However, every owner has 24/7 access to a portal with a live statement of activity (income and expenses) for the current month, as well as all prior months. This includes additional details such as requested maintenance. SureWay can also manage utilities, mortgages, insurance, HOA or condo fees, property taxes, etc.

SureWay can take care of State, City, Township, Municipal licensure for an additional fee. We would then ensure all licenses are obtained and up to date, including meeting with Municipal inspectors for site visits.

We have all tenants pay electronically. That way, we can certainly transfer funds directly to your account through the Owner’s portal, and vice versa if needed.

We would then set up a convenient time to have a quick 20-minute phone call to gather info and request any necessary documents. From there, we will begin to market your property and find renters.

We welcome all prospective tenants, once you complete screening we will present your offer along with other applicants.

We are a licensed real estate brokerage in PA, NJ and MD.

Yes - we will provide you with a detailed list of all our team members and their contact information. It is important to be there when you need us.

Yes, Funds are collected and transferred to the bank account of your choice.

Yes - we will send you the lease and have you sign the lease electronically. We can sign on your behalf, but like to keep you in the loop and in control.

Yes, we offer a full service real estate brokerage services. We are versed in selling any type of property and have additional experience with investment real estate. Visit our brokerage website for more info www.surewayrealty.com.

Typically rent is due on the 1st of every month - the tenant is emailed every day after the 3rd day of the month if payment has not been received. We will then text and call on the 6th and 10th. After the 12th, we will begin the eviction filing process

Min 12 months - no maximum unless you provide a maximum term.

All tenants pay 1.5x the rent for security deposit.

We can get started once you sign our agreement - we will send you an implementation form to complete and we are off and running.

We manage Single Family Homes, Condos, Townhomes, Multi-Family Properties and Commercial Properties

You will be emailed a statement for the prior month on the 3rd of the month, you will also receive a month to date statement when rental funds are transferred to your bank account. We can provide custom reports at your request. We will provide a 1099 and a year end statement in early January.

Security deposit is held in an escrow account per local laws.